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Unpaid carers play a huge role in society and make a massive contribution to health and social care and the wider community within Tower Hamlets. Estimates show that the care provided by friends and family members to ill, frail or disabled relatives in the UK is equivalent to £162 billion every year.

On this page, you can find a range of staff resources in relation to carers. Click here if you are a carer in Tower Hamlets and what to find out more about the service and support that are available to you.

How to support carers in Tower Hamlets

What help/support is available?

A range of help is available; it depends on what you need. The Carers Centre is a dedicated service for carers of someone who lives in Tower Hamlets. They provide free information, advice and support so you can look after your own health and wellbeing.
Free digital support is also available from Carers UK. Please create an account at carersdigital.org/login and use the access code DPCN9487.

I want to talk to someone.

We recommend you contact the Carers Centre in the first instance on 0207 790 1765.
Carers UK provide a telephone helpline on 0808 808 7777.

Taking action in a crisis

Dial 999 if you need emergency services
Contact Tower Hamlets Connect
Telephone: 0300 303 6070
Email: [email protected]
Opening hours: 9am to 5pm, Monday to Friday

Policy and strategy

Our Commitment To Carers 2024-27
‘Our Commitment to Carers 2024-27’ has been developed with unpaid carers alongside contributions from Tower Hamlets Together partners, and outlines what we plan to do over the next three years to help provide this support. The plan also provides details of some of our partnership’s achievements over the last few years.

East London NHS Foundation Trust Carers Strategy 2021-26
This strategy aims to ensure that the critical role of carers is acknowledged and respected - and that people’s needs as carers are recognised and met. The strategy has been designed and co-produced by carers and staff. We are committed to involving carers in our work, alongside the people who use our services and others with lived experience in our communities, including our staff.

Barts Health NHS Trust Carers Policy 2015
This policy sets out the action staff in Barts should take to identify and support carers.

Research

For more information or national research on carers, visit www.carersuk.org. Recent national research on parent carers of disabled children is also available from Contact.

Good practice

Data protection, confidentiality and carers (London Borough of Tower Hamlets, 2018)
This briefing sets out how health and social care staff can work effectively with carers and the people they care for in terms of data protection and confidentiality.

Triangle of Care (Carers.org)
The Triangle of Care is a therapeutic alliance between carers, service users and health professionals. It aims to promote safety and recovery and to sustain mental wellbeing by including and supporting carers.

Other useful websites